Shipping Policy

We ship in Japan and worldwide, and we offer standards shipping method. Shipment fee will differ according to the weight of your order and your delivery address. Shipping fee will be added before you finalize your order.

Shipping fee in Japan: 

• Free shipping for all orders over ¥3,800 (tax included)
• Clickpost（for small items only）¥198
• Yamato delivery shipping  ¥880

International Shipping:

Prices differ depending on the shipping address and the shipping method chosen. The costs will be automatically indicated before proceeding to the payment of your order.

We are using the following services:

※ EMS: quick delivery service, generally shipped in 2-5 days. Note: regarding the current international context, food shipping via EMS is temporarily unavailable.

※International ePacket: delivery in generally 6-13 days.

※ Post-Parcel Surface: shipping method by boat, shipped generally in 1-2 months.
If needed, shipment via airmail is available. In that case, please send us an e-mail at tomo@jat.asia

Outside of our control and due to the worldwide situation and depending on your location, customs fees may be charged for the delivery of your package.

Taxes and Duties 

1. International shipping from Japan can be subject to custom fees and other taxes in the country of delivery. Kindly note that these fees are the buyer's responsibility. For more information regarding these fees, please contact the customs service of your country.
2. Imports to the EU will be subject to import VAT from July 1, 2021. We suggest you to use the shipping documents to ask for customs clearance, if possible. Kindly note that those custom fees are independent from our will. 供TOMO is doing everything in its power to offer you the best of Japanese nature in the best yet comfortable conditions.

Return Policy

Check this page to know about our return policy.

Payment method

★ Convenience store payment will incur a transaction fee of ¥190 yens.

Wholesale inquiries

Send us a message here!

If you would like to offer a gift, we will place your product in a bag or gift box corresponding to the size of the product. We offer 4 types of gift wrappings:

• Gift bag (with a string) (+150 yen, tax included)
• Gift box (+150 yens, taxes included)
• Japanese paper bag (150 yens, taxes included)　

We will take care to select the appropriate ribbon or sticker for your gift. Do not hesitate to let us know any special request in the dedicated section at checkout.

We can also add a handmade Japanese ornament, made in the traditional Japanese "Orikata" style. (+390 yens, taxes included).

What is “Orikata”?

Orikata is part of the etiquette rules of the samurai society, with a history of over 600 years in Japan. It is said that it is from this practice that Japanese packaging was born.

Ashikaga Yoshimitsu, the third shogun of the Muromachi Shogunate, ordered the Ise family, the Ogasawara family and other noble families to study and establish various rules of conduct for the shogunate. One of them was the method of wrapping gifts, called "Orikata".

The Ise family devised an origami style of gift wrapping with Japanese paper, and tied with mizuhiki. In the Edo period (1603-1868), one of the members of this family wrote the first book on the subject, called "Wrapping a gift with mizuhiki".

From the Meiji era (1868-1912) until the pre-war period, Orikata wrapping was a practice included in school textbooks as a form of etiquette for women. Western-style wrapping was introduced during the Meiji period (1868-1912), when Japanese civilization began to open up to the outside world. After World War II, the "furoshiki" wrapping (a large piece of Japanese cloth) became more common as the custom of giving gifts on birthdays, Mother's Day, Christmas and other occasions spread.

With 供TOMO wrapping service, you can add an original touch to your gift with a handmade, traditional ornament for only 390 yen (tax included).

This ornament is handmade with seasonal flowers (we use artificial flowers), mizuhiki and Japanese paper of matching color. Eiko Togashi, who has studied about this art and taught oriental packaging forms, is our gift wrapping responsible.

Our ornaments can also be displayed as home decorations, which is more eco-friendly than traditional gift wrappings.

● About Eiko Togashi:

Born in Tokyo, She became as a professional wrapper when she was working in a famous department store in Tokyo. Later, while working as a Japanese teacher, she opened a wrapping class in 1995 at the request of many students. The following year, she appeared on the Japanese TV show "Hanamaru Market", which led to her being introduced on shows such as "Ohayo Nippon" and "Mezamashi TV". In addition, she focuses on the research and popularization of origami. She also regularly gives lectures for the "All Japan Giftware Association".

Certifications:

• Certified by the All Japan Giftware Association
• President of the Status☆Wrapping Studio