Shipping and payment method
We ship in Japan and worldwide, and we offer standards shipping method. Shipment fee will differ according to the weight of your order and your delivery address. Shipping fee will be added before you finalize your order.
Shipping fee in Japan:
- Free shipping for all orders over ¥3,800 (tax included)
- Clickpost（for small items only）¥198
- Yamato delivery shipping ¥880
Prices differ depending on the shipping address and the shipping method chosen. The costs will be automatically indicated before proceeding to the payment of your order.
We are using the following services:
※ EMS: quick delivery service, generally shipped in 2-5 days. Note: regarding the current international context, food shipping via EMS is temporarily unavailable.
※International ePacket: delivery in generally 6-13 days.
※ Post-Parcel Surface: shipping method by boat, shipped generally in 1-2 months.
If needed, shipment via airmail is available. In that case, please send us an e-mail at firstname.lastname@example.org
Outside of our control and due to the worldwide situation and depending on your location, customs fees may be charged for the delivery of your package.
Taxes and Duties
- International shipping from Japan can be subject to custom fees and other taxes in the country of delivery. Kindly note that these fees are the buyer's responsibility. For more information regarding these fees, please contact the customs service of your country.
- Imports to the EU will be subject to import VAT from July 1, 2021. We suggest you to use the shipping documents to ask for customs clearance, if possible. Kindly note that those custom fees are independent from our will. 供TOMO is doing everything in its power to offer you the best of Japanese nature in the best yet comfortable conditions.
Check this page to know about our return policy.
★ Convenience store payment will incur a transaction fee of ¥190 yens.
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